I didn't really expect a response to the message I sent to the Starbucks Customer Service center via their Web site ... I figured after I hit "send," my words would go into cyberspace, and nothing would happen.
Imagine my surprise when I received an email from Starbucks within eight hours of lodging my complaint! They had already followed up with the manager of the location I had visited, AND they assured me raspberry syrup was now in stock. They also promised to send me a package of coupons -- a nice, simple gesture that demonstrates that they DO care about their customers and want to keep them.
Thanks, Starbucks!
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